New Contact
Center Deployment
Launching a new contact center involves far more than hiring agents and selecting technology.
RCDA supports new contact center deployments by bringing clarity and discipline to the early stages. We help organizations design operations that are ready to scale, stabilize faster, and avoid common issues that surface when speed overtakes structure.
With You All the Way
We’re there for you from start to finish, from planning and site selection through training and launch.
Reaching Milestones
Our phased approach is a step-by-step process that will help you manage each milestone and get your new contact center up and running quickly.
Outstanding Outcomes
We’ve helped hundreds of contact centers achieve phenomenal success, and we can do the same for you, whether your team is brand new or has been doing this for years.
End-to-End Support
Ready to deploy a whole new contact center? It can be a daunting task. But RCDA has extensive experience and a strong track record of success in launching new contact centers. We’ll help you with everything from site selection to software, from strategic planning to training programs. We can do it all.
By Your Side, Start to Finish
Our team of professionals knows how to make a new contact center work. We’ll help you plan your new venture, select your location, and meet your computer hardware and software needs. We’ll also help you plan how your call center will work and map out your staffing needs. We’ll design a custom-tailored training program to make sure your brand-new team knows exactly how to do their jobs. And we’ll be there to support them, every step of the way.
Planning, Execution, Support
RCDA has a phased approach that gets the job done. We’ll hold a project alignment meeting, then we’ll start on the request for proposal (RFP) process and preliminary setup. Next, we’ll focus on your team’s staffing needs. After we ensure that project is going smoothly, we’ll get down to business creating a comprehensive training program for your new team. When it’s time to launch, we’ll be there to roll out the whole new call center with you. And we won’t stop there. RCDA offers continuing support to help your new contact center thrive, from opening day onwards.
The Results You Want
We have a long history of launching highly successful contact centers, and our results are outstanding. Through our comprehensive, end-to-end approach, we’ll help your new contact center realize increased sales and retention performance, improved NPS and Voice of the Customer (VOC) scores, sustainable trust, true partnership, an exponential return on your investment, and millions of dollars added to your bottom line.
What Else Can RCDA Do for Your Contact Center?
RCDA offers a full suite of consulting and advisory services to help organizations transform, optimize, and scale their contact center operations. Explore our other areas of expertise below to see how we can support your goals.
List of all expertise
Contact Center Transformational Change
Transform culture, performance, and results across your contact center.
BPO & Outsourcing Advisory
Provide guidance for outsourcing readiness, vendor selection, and deployment success.
Mergers & Acquisitions (Contact Centers)
Buy, sell, or value your contact center with confidence through RCDA consulting.
Contact Center Staffing
Enhance your team’s capabilities with embedded coaches and workforce support.
Ready to Transform
Your Contact Center?
For over 45 years, RCDA has helped organizations elevate performance through the right balance of people, process, and technology. Let’s work together to strengthen your operations, empower your teams, and deliver measurable results that last.
Schedule a Consulation
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